Pre made hampers
Refunds & exchanges
In compliance with Australian Consumer Law, Woven Lane is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. Please note that while very effort is made to accurately display the colour of our items, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
What cannot be returned?
The Customer shall not be entitled to a refund of their purchase of the Goods for change of mind if any of the following items are to be refunded as part of their Goods:
- Earrings cannot be returned (due to hygiene reasons)
- Hair, face or body products which are not sealed such as soaps & facial rollers (due to hygiene reasons)
- Cups, bottles, cutlery, crockery which are not sealed (due to hygiene reasons)
- Preserved floral arrangements
- Gift Hampers
- Goods marked as clearance, sale or end of line. All sale items are final and cannot be returned to us for a credit note, refund or exchange.
Please note that while very effort is made to accurately display the colour of our items, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
Faulty items
We quality control our products before they’re sent out to you to ensure they arrive in perfect condition! However, if you believe your item is faulty, please email our friendly customer service team at [email protected].
Upon receiving your request we will handle this with high priority to arrange the best possible course of action for you.
If there is a fault with the item you’ve purchased, we will offer to replace it where available. If we cannot replace the style, we will offer a refund upon the receival of the original item with the customer acknowledging that they are responsible for all shipping costs to return the item back to the supplier.
All claims for faulty items are assessed on an individual basis, and the outcome of a refund is at our discretion. If a refund is deemed necessary, the refund will be processed back to the original payment method used to place the order (eg credit card or store credit).
Exchanges
If you would like to exchange, you can return your items (providing they meet the return conditions) and you will be issued with a credit note (e-gift card) to place a new order for your preferred items. Credit Notes have a twelve month expiry date & won’t be issued until the original item is received back to the supplier.
Please note that your credit note will not include the cost of shipping of the original order, nor the cost of shipping to return the item back to the supplier.
Change of mind
The Customer accepts that they will only be entitled to a refund for the Fee (but not including any delivery charges) for a change of mind in the following circumstances:
- If the Goods have been delivered, then the Goods are returned to the Supplier at the cost of the Customer
- The Customer request the refund from the supplier within 7 days of receiving the goods.
- The Goods are returned in an unused and saleable condition with all original packaging and ticketing still in tact and the Goods are free from any damage including any damage from transit
In the event of a refund due to change of mind, the Customer acknowledges and agrees that any delivery charges forming part of the Fee shall be forfeited and the Supplier shall be entitled to charge a refund fee to the amount of 20% of the Fee which is to be retained from the amount of the Fee to be refunded.
Additionally please refer to ‘WHAT CANNOT BE RETURNED’ in cases due to change of mind.
Processing of returns
We will not process returns until your item is physically received by us in store. Once received, please allow 2-5 business days for your return to be processed. This period may vary during peak times (sale periods, public holidays, Christmas/New Year, Valentines Day and Mother’s Day). Once your return has been processed, you will be notified via email with details of your credit note or, if applicable, refund.
Refunds
In compliance with Australian Consumer Law, Woven Lane is not required to provide a refund or exchange if you make a wrong selection, need a different size or change your mind. Please note that while very effort is made to accurately display the colour of our items, as computer monitors vary, we cannot guarantee that your monitor’s display of any colour will be completely accurate.
The Customer accepts that in the event the Supplier exercises the right to reject the supply of an order, the Customer will be entitled to a refund in accordance with clause 11.4 of our full terms & conditions.
